|The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "www.incensewarehouse.com" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. www.incensewarehouse.com of NY.|
Please click here for our policy on Refunds and Exchanges
Incense Warehouse is committed to protecting the privacy of our customers. We ensure that customer information collected on incensewarehouse.com is to be used for informational purposes only. Personal and order information will not be shared, rented or sold to anyone. All personal and order information submitted through our website is secured through a Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site.
Why We Collect this Information and How it is Used:
Incense Warehouse collects and uses customer information to offer our customers discounts, special promotions, product information and to better serve our customer's needs. Billing and Shipping information is collected for obvious reasons. If there is a problem with an order, we use this information to contact the customer. We at Incense Warehouse want to maintain the best quality merchandise and create a perfect customer experience while shopping our site and purchasing our products.
Email List Removal:
We use the email addresses collected to send our customers Order Confirmations, Invoices and Tracking Information. Additionally we may send our customers announcements about discounts, special promotions or product information. If you choose not to receive these email announcements, each newsletter we send out has a link to unsubscribe.
For further questions or comments, either call us on our toll-free line (1-888-288-2977) or use our contact us page.
3 Newbridge Road
Hicksville, NY 11801
We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases with www.incensewarehouse.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
|Money Orders, Cashiers, Company, & Personal Checks|
www.incensewarehouse.com accepts money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $30 fee on all returned checks.
|Shipping Policy |
Shipping Time -- Most orders received before 12:00pm EST will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 pm EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, so please note shipping carrier transit times when placing an expedited order (Next Day Air, 2ND Day Air or 3 Day Select options).
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Incensewarehouse.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00 pm EST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
|Multiple Product Orders|
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
www.incensewarehouse.com will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within NY. For orders shipped to other states, you will not be billed for any sales taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, www.incensewarehouse.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. www.incensewarehouse.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, www.incensewarehouse.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that www.incensewarehouse.com is not responsible for the operation of or content located on or through any such site.
|Copyright and Trademark Notice|
This site is owned and operated by www.incensewarehouse.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of www.incensewarehouse.com., Copyright 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without www.incensewarehouse.coms prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether www.incensewarehouse.com signs them or not. www.incensewarehouse.com reserves the right to make changes to this site and these Conditions at any time.